REFUND POLICY

Last updated: October 26, 2026 · Version 1.0

If something we served you is not right, tell us while you are still at the table. We will remake it or refund it. That is the whole policy in one sentence — the rest is detail for events, catering and gift cards.

1. Food and drink at the café

We take no payments through this website; everything is bought in person. If an item is wrong, cold, not what you ordered or simply not good, tell your server or a manager before you leave and we will:

• remake the item, or
• replace it with something else of equal value, or
• remove it from your check or refund it.

You choose. No receipt is needed if we can see the item or the check.

If you have already left, call (813) 497-0533 or email alexpersonalprivate07@gmail.com within 48 hours with your receipt or the approximate time of your visit, and we will make it right — usually as a refund to your card or a credit on your next visit.

Where we cannot refund

• Food or drink that has been consumed in full, or that was prepared exactly as ordered and simply was not to your taste. We would rather fix it in the moment — please ask.
• Items prepared to your custom request after you have confirmed the request, except where we made an error.
• Prepared food you take home, for food-safety reasons, once it has left the building — unless there is a quality problem you report the same day.
• Alcohol already poured, except where the bottle is faulty or corked. Tell us at the first taste and we will open another.

Nothing here limits any right you have under Nebraska or federal law, including your rights if a product is unsafe.

2. How a refund reaches you

Paid by card	Refunded to the same card through our payment processor. It typically appears in 3–10 business days, depending on your bank. We cannot refund a card purchase to cash.
Paid by cash	Refunded in cash at the café, same visit where possible.
Paid by gift card	Refunded as a credit back to the gift card.
Tips	Refunded on request if the service was the problem. Just say so.

If something looks wrong on your statement, please contact us before filing a dispute with your bank. We can almost always resolve it the same day, and a chargeback takes weeks longer for both of us.

3. Private room and events

An event is confirmed only when we have sent you a written confirmation and received your deposit. These are our standard terms; the written confirmation for your event controls if it says something different.

When you cancel or change	What happens to your deposit
Deposit	50% of the estimated food and beverage total, due to confirm the date.
7 or more days before the event	Full refund of the deposit, or move the date once at no charge.
3 to 6 days before	Deposit held as a credit toward a future booking, valid 6 months.
Less than 48 hours before, or no-show	Deposit is non-refundable — by then we have bought the food and scheduled the staff.
Guest count drops	Tell us at least 72 hours ahead and we will bill the lower count. Inside 72 hours we bill the confirmed count.
Guest count rises	We will do our best. Let us know as early as you can; the room seats 25–30.
We cancel	If we ever have to cancel — equipment failure, staffing emergency, weather — you get a 100% refund of everything you have paid, plus first choice of a new date.

Damage to the room, furniture or equipment beyond normal use may be charged at cost, and we will show you the invoice.

4. Catering orders

• Changes and cancellations: free up to 72 hours before pickup or delivery. Inside 72 hours, we charge for ingredients already purchased. Inside 24 hours, the order is billed in full.
• Quality problems: tell us the same day, with photos if you can, and we will refund or replace the affected items.
• Shortages or errors on our side: we refund the missing items in full, and we do not ask you to prove it.

5. Gift cards

• Gift cards are redeemable for food and drink at the café, and are not refundable or redeemable for cash, except where Nebraska law requires us to cash out a small remaining balance.
• They do not expire within five years of purchase and we charge no inactivity or service fee, consistent with federal law.
• Treat a gift card like cash: we cannot replace a lost or stolen card without proof of purchase.
• A gift card is not a bank deposit, cannot be used to purchase another gift card, and must be redeemed in full when presented for alcohol, as our liquor license requires.

6. Pricing errors

If an item is charged at the wrong price — ours or a system error — we correct it in your favor for that visit and fix the system. A price shown in error on this website or on a sign does not obligate either of us to a sale at that price; see our Terms of Use.

7. How to ask for a refund

1. In person — ask any server or the manager on duty. Fastest route by far.
2. By phone — (813) 497-0533 during business hours.
3. By email — alexpersonalprivate07@gmail.com. Tell us the date, roughly what time, what you ordered and what went wrong. We answer within 2 business days.

We do not need a long explanation and we do not keep score. One guest treated well tells more people than any sign we could hang.

8. Changes to this policy

We may update this policy; the version on this page with the date at the top is the one in force. A change will never be applied backwards to an event or catering order we have already confirmed with you in writing.